Admin Login

What should I do if I don’t have a logon for AssistMe?

Just contact your company scheme administrator and they can help you out.

What should I do if I lock my account?

Please contact your scheme administrator who will be able to unlock your account. If you have access to view multiple schemes, contact us instead and we’ll arrange for your account to be unlocked.

What happens if I’ve had 3 failed attempts to log in?

Your account will be locked. We appreciate this can be inconvenient, but it’s to help keep your account safe.

My password has expired

The initial password we sent you only works for three days. Did you try to log in after that? Either way, just select ‘Forgotten password’ and we’ll send you a new one.

I haven’t received an email with my login details

There are a few ‘must-haves’ for receiving our secure emails. Please make sure:

you have an email client that displays HTML formatted emails
your web browser is connected to the internet
our emails are white-listed.

Try checking your spam filter settings, too. Perhaps our initial email was accidentally blocked.

Need help? Our dedicated support centre is your first port of call. It's full of helpful tips on how to use AssistMe.

Can’t find the answer you’re looking for? We’re here to help. Call us on 0345 600 4401.

WELCOME TO ASSISTME

TAX YEAR END 2025/2026 DEADLINES

March payroll uploads to be included in the 25/26 Tax Year need to be submitted and authorised before 3:30pm on 20th March 2026 selecting a direct debit collection date of 31st March 2026 or earlier. This will ensure the contributions have cleared and have been invested within the current Tax Year.

Single Contributions via payroll can be included in the regular contribution file or by completing a single contribution file template and emailing it to workplacepensionssupport@lloydsbanking.com with your Scheme Number - Single Premium Upload as the subject line. All Single Premiums files must be paid by the same payment method as your regular contributions are usually paid and submitted by 3:30pm on 27th March 2026.

Please note payroll payments for Tax Year 2026/2027 should be submitted with a collection date of Tuesday 7th April 2026 onwards to ensure they are not invested in the current Tax Year.

If you are behind on your monthly uploads and require to have them paid before tax year end, you must allocate sufficient time to complete them before the cut-off date as bulk submissions cannot be processed through the system. For exact timelines, please contact our Employer Contact Team for support.

Password reset services will be unavailable from 18:00 Fri 20 March to 09:00 Mon 23 March 2026.