What should I do if I don’t have a logon for AssistMe?

Just contact your company scheme administrator and they can help you out.

What should I do if I lock my account?

Please contact your scheme administrator who will be able to unlock your account.  If you have access to view multiple schemes, contact us instead and we’ll arrange for your account to be unlocked.

What happens if I’ve had 3 failed attempts to log in?

Your account will be locked. We appreciate this can be inconvenient, but it’s to help keep your account safe.

My password has expired

The initial password we sent you only works for three days. Did you try to log in after that? Either way, just select ‘Forgotten password’ and we’ll send you a new one.

I haven’t received an email with my login details

There are a few ‘must-haves’ for receiving our secure emails. Please make sure:

  • you have an email client that displays HTML formatted emails
  • your web browser is connected to the internet
  • our emails are white-listed.

Try checking your spam filter settings, too. Perhaps our initial email was accidentally blocked.

Need help? Our dedicated support centre is your first port of call. It's full of helpful tips on how to use AssistMe.

Contact us

Can’t find the answer you’re looking for? We’re here to help. Call us on 0345 835 7368 .


Please be aware that, due to system maintenance, AssistMe will be unavailable between 07:00 Sunday 19th September 2021 to 17:00 Sunday 19th September 2021.

We apologise for any inconvenience this may cause.